Frequently Asked Questions

My Security Benefit app

As a plan sponsor, can I see my plan participant information using the mobile app?

If you have a personal mutual fund retirement account with Security Benefit (such as a 401(k) or IRA), you will have access to the view your account information on the mobile app.

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If you have a personal mutual fund retirement account with Security Benefit (such as a 401(k) or IRA), you will have access to the view your account information on the mobile app. However, if you need to view  plan participant information, please continue to sign in here.

Employers

How can I change employee beneficiary information?

To change an employee's beneficiary information, please use the Non-Financial Change Form for a client's workplace retirement plan.

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To change an employee's beneficiary information, please use the Non-Financial Change Form for a client's workplace retirement plan.

Complete the Non-Financial Change Form and mail to:

Mailing Address

Security Benefit Retirement Plan Services
P.O. Box 219141
Kansas City, MO  64121-9141

Or fax to 

816.701.7626

Overnight Mailing Address

Security Benefit Retirement Plan Services
430 W 7th Street STE 219141
Kansas City, MO  64105-1407
Employers

How can I change employee contact information?

To change an employee's contact information, please use the appropriate Non-Financial Change Form for a client's annuity product (fixed, fixed index or variable) or workplace retirement plan.

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To change an employee's contact information, please use the appropriate Non-Financial Change Form for a client's annuity product (fixed, fixed index or variable) or workplace retirement plan.

Complete the Non-Financial Change Form and mail to:

Mailing Address:

Security Benefit Retirement Plan Services
P.O. Box 219141
Kansas City MO  64121-9141

Or fax to: 1.816.701.7626

Overnight Mailing Address:

Security Benefit Retirement Plan Services
430 W 7th Street STE 219141
Kansas City MO  64105-1407
Security Benefit Basics

How can I contact Security Benefit?

You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday. 

You can also contact us directly from the website by using our Contact Us form.

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You can reach Security Benefit by calling 785.438.3000 or 800.888.2461, 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday. 

You can also contact us directly from the website by using our Contact Us form.

Security Benefit Basics

I applied for a job with Security Benefit. What is the status of my application?

If you have submitted a resume, your qualifications will be reviewed to determine how they compare with our staffing needs. If there is a match, we will contact you to schedule next steps in the recruitment process.

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If you have submitted a resume, your qualifications will be reviewed to determine how they compare with our staffing needs. If there is a match, we will contact you to schedule next steps in the recruitment process.

View Current Career Opportunities

Website Support

I need help with ID.me.

ID.me simplifies how individuals prove and share their identity online. Answers to many questions can be found in this FAQ.

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ID.me simplifies how individuals prove and share their identity online. Answers to many questions can be found in this FAQ.

For more information, users can go to the ID.me Help Center website for support in setting up or updating any information on their ID.me account at help.ID.me. Security Benefit and ID.me has developed three additional online resources for customers to ask questions and receive additional support:

  • Step-by-step guides and troubleshooting information
  • Submit an issue through an online form
  • Online Chat available 24/7

Access Online Resources

Website Support

I'm an employer. How do I register for an online account on SecurityBenefit.com?

If you’re a plan sponsor, you will manage your plan with us at our dedicated website for sponsors.

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If you’re a plan sponsor, you will manage your plan with us at our dedicated website for sponsors.

If you have any questions or need assistance with your current plan, please contact us at 800.747.3942. 

Security Benefit Basics

What are Security Benefit’s business hours?

Business hours for Security Benefit are 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.
 

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Business hours for Security Benefit are 8 a.m. to 7 p.m. (Eastern Time), Monday through Friday.
 

Security Benefit Basics

Where can I find product performance information?

Click here to find product performance information.

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Click here to find product performance information.

Website Support

Which browsers does SecurityBenefit.com support?

SecurityBenefit.com supports the current version and previous versions of the following browsers.

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SecurityBenefit.com supports the current version and previous versions of the following browsers.